Where is your store located?
Our business (Amis pearl) is based on the Brisbane, in Australia. Currently we only operate online.
Do you take appointments in person? What happens if I don’t really like what I bought?
Though we do not take appointments in person, we have a 7 days free return or exchange policy, which allows you to try our pieces in your own comfortable environment.
You get to feel and wear them, and also pair them with your different outfits. This way, you really get to see if they suit you. If you are not satisfied with your purchase, we can arrange the free exchange.
Do your pearls come with certification?
All genuine pearls come with copy of original certification - original certified pearls usually cost more due to the additional cost for examination and test reports.
We only work with genuine pearls. Some of our pieces do come with original certificates, and are reflected accordingly in the pricing. That said, we are happy to arrange individual valuation reports at an additional cost.
Do you do customised pearl jewellery?
Our pieces are individually curated from our collaboration with international designers, so modification and customisation will take time, especially during this period (covid_19). As there is much uncertainty, we are not currently taking customised orders. We seek your kind understanding on this.
Do you do AfterPay?
Currently AfterPay is available.
What payment methods do you accept?
We accept payment via credit card, PayPal and direct deposit and afterpay.
How long does delivery take?
Once you have made the payment, we will post your purchase out the next working day via australia post and send you the tracking details. Delivery is via Australia Post, so it will depend on their delivery schedule.