FAQ
Frequently Asked Questions
About Amis Pearl
Where is Amis Pearl located?
Amis Pearl is an Australian jewellery brand specialising in beautiful pearl and gemstone jewellery. Located at Brisbane Australia.
Are your pearls genuine?
Yes. We offer genuine pearls, including freshwater, Akoya, Tahitian and South Sea pearls. As natural and cultured pearls, each pearl can have its own unique shape, colour, size and surface characteristics.
Are your gemstones natural?
Our gemstone jewellery features natural gemstones. Each gemstone may have natural variations in colour, pattern, clarity and inclusions, making every piece unique.
Jewellery & Materials
What materials do you use?
Our jewellery is made using quality materials including sterling silver and 18k gold, depending on the individual product. Please refer to the product description for the specific materials used in each piece.
Why may the colour or appearance of my jewellery vary slightly from the website?
Pearls and gemstones are natural materials, so each piece can have variations in colour, shape, pattern and appearance. Product photography and screen settings can also cause slight differences in colour.
Will sterling silver tarnish?
Sterling silver can naturally tarnish over time when exposed to air, moisture, skin oils, perfumes and chemicals. Proper care and storage can help maintain its appearance.
Does plated jewellery change over time?
Plated jewellery has a surface coating that may naturally wear or change with regular use. Exposure to water, chemicals, perfume and friction can accelerate this process. Following our Product Care instructions can help prolong the finish.
Product Care
How should I care for my pearls?
Pearls are delicate organic gemstones. Avoid perfume, cosmetics, chemicals, swimming, showering and excessive moisture. After wearing, gently wipe your pearls with a soft cloth and store them separately in a jewellery box or soft pouch.
How should I care for gemstone jewellery?
Avoid chemicals, perfume, cosmetics, extreme heat and impact. Gently wipe gemstones with a soft cloth after wearing and store them separately to prevent scratches.
Can I wear my jewellery in the shower or swimming pool?
We recommend removing all jewellery before showering, swimming, exercising or using a spa or sauna. Water, chemicals, chlorine and moisture can affect pearls, gemstones, metals and plated finishes.
Can I use an ultrasonic cleaner on my jewellery?
We do not recommend ultrasonic or steam cleaning.
For more information, please see our Product Care page.
Orders
How can I place an order?
You can place an order directly through our online store by selecting your preferred product and following the checkout process. Even through our social media Facebook / instagram account and eBay store.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order. We will do our best to assist, however, orders that have already been processed or dispatched may not be able to be changed or cancelled.
Will I receive confirmation after placing my order?
Yes. You will receive an order confirmation by email after your purchase has been successfully placed.
Shipping
Do you ship within Australia?
Yes, we offer free standard delivery within Australia. Shipping options and costs are displayed during checkout.
Do you offer international shipping?
International shipping availability may vary. Please check the shipping options available at checkout or contact us for further information.
How long will my order take to arrive?
Delivery times vary depending on your location and the shipping method selected. Once your order has been dispatched, tracking information will be provided where available.
Returns & Exchanges
Can I return or exchange my jewellery?
Our returns and exchanges are subject to our current Returns Policy. Please review the policy before returning an item.
What if my jewellery arrives damaged or has an issue?
Please contact us as soon as possible with your order details and clear photographs of the issue. Our team will assess the matter and assist you according to our policies and your consumer rights.
Gift Giving
Can I purchase jewellery as a gift?
Absolutely. Pearl and gemstone jewellery makes a beautiful gift for birthdays, anniversaries, special occasions and milestones.
Does Amis Pearl offer gift packaging?
Selected orders may be presented in Amis Pearl packaging. Please refer to the product or checkout information for current packaging options.
Still Have Questions?
If you cannot find the answer to your question, please contact the Amis Pearl team. We are happy to assist you with questions about our pearls, gemstones, jewellery, orders and product care.
Amis Pearl
Beautiful pearls. Timeless jewellery.